Leading Change Management
5 hr Workshop
2008
Leading Change Management is a customized four or five hour workshop designed to educate Managers in techniques to insure a successful culture evolution with an end result of increased employee productivity, increased employee engagement and reduction in turnover. Simply put, Change Management is difficult but imperative. Change Management cannot be successful when positioned as a program with an inherent beginning and an end; it will always be more successful when seen as a critical continuous ongoing process.
The workshop features Group Action and Case Studies and will include concepts from a number of contemporary authors. I would also request surveys from participants to directly customize the time to the identified areas of need, and to insure we are on target with the objectives.
Learning Objectives
1. Identifying Changing Employee Expectations
2. Why Paradigms Must Change
3. The Critical Role of Trust in Culture Change
4. Issues and Anxieties Moving from the Status Quo
5. Dangerous Silos, They will be there…
6. The Cultural Change Process
Outline
Review Results of Your Surveys
WHY
1. Cultural Evolution of Service
2. Fast, Accurate & Friendly is Level One
3. Service vs. Internet
4. Value, The Internet provides more than you might think…
Change Stinks
1. Anxiety Levels / Entrenchment
2. Challenge of Values
3. Challenge of Past Performance
a. “But last year my review was great, and I did the same”
4. Change Increases Silos
Impediments to Cultural Change
1. Differentiating Programs from Culture
2. Irony = If we are doing well, less need to change
3. Management Accountability
4. Is it a Mission Statement or a Holy Grail?
Steps for Changing a Culture
1. Urgency
2. A True Coalition
3. A True Cause
4. Deep Consistency
a. Interviews
b. Rewards
c. Communication
How Do We Know When We Are Done?
1. Done or Dead?
2. Techniques for Anchoring the Changes, and Moving On…
3. Accountability