Leading & Coaching Today's Teams
5 hr Workshop
2008
Most managers might agree that caching people to do even greater things is an important segment of today’s management skill set, yet very few have ever had any training in how to be an Effective Coach at work. Communication Skills, Body Language, Personality Styles, and understanding the Stages of Your Team’s Development are all critical tools that can make you an even more successful Coach. This interactive workshop will be customized to your survey responses and provide non-complicated solutions to increased productivity.
Learning Objectives:
- Communication Skills for Successful Coaching
- Critical Stages for Team Development (then Situational Leadership)
- Positive Reinforcement and Non-Financial Rewards
- Critical Coaching to Increase Employee Engagement
- Coaching Techniques to Build Trust and Productivity
Outline
Review Results of Your Surveys
Critical Communication Issues for Coaching
1. Communication Expectations
2. Listening Techniques to double your retention
3. Body Language Techniques, What are you really saying?
a. Subliminal Communication - 55% of the message
4. Identifying and Using Personality Models to Coach Successfully
a. Do you Coach in yours? Or theirs?
Creating and Understanding Teams
1. One Team - One Mission to Gain Critical Trust
a. Understanding and Communicating the Holy Grail
2. Understanding the 4 Stages of Team Development
a. Blanchard Model
b. Holpp Model
3. Using Team Development to get to a simple process
4. Situational Leadership, Coaching Style based on where is your team…
a. When to Direct
b. When to Support
5. Team Dysfunctions
a. Lencioni Model and ‘Artificial Harmony’
Coaching to Engage Employees
1. Identifying which Employees and how to Coach…
a. ‘Willing and Able’ Model
b. Coach ‘Performers’ or ‘Non-Performers’
2. Simple Coaching Process to Engage
3. Mission-Centric Coaching for Today’s Employees
a. Why we no longer say, “MY Expectations”
4. Engaging Employees and Accountability
5. Positive Reinforcement to Modify Behavior
a. Whale Done Model
b. Positive Reinforcement 101, 201, 401 Levels
c. Critical Non-Financial Rewards
6. Coaching the Employee’s Behavior not the Employee’s Value
a. Separating Behavior from People
Coaching Managers and Executives
1. Walk the Walk; at what Level does it start?
2. Where does the ‘Ownership’ come from?
a. 2-Sided Accountability
3. Listing Techniques and Resource Coaching for Executives
4. Timing